Interactive Fraud Alerts

Interactive Fraud Alerts

December 26, 2018

At Bank of the Valley, we want to make sure that using your debit card is always as safe and convenient as possible. That’s why we use text alerts as part of our ongoing fraud monitoring program.

HOW IT WORKS

With interactive fraud alerts, if our system detects suspicious activity on your card, you’ll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.

If you indicate the transaction is fraud, you’ll receive another message with a number to call for follow-up. If not, you’re all set. The system will mark the transaction as legitimate and you can get on with your day – simple as that.

GETTING STARTED

If we have your cell phone number on file, you’ll receive an initial text message with instructions to verify your enrollment and then you’re all set. If there is suspicious activity, we’ll send a text alert right away.

Give us a call or stop by any of our branch locations for more information.