Identity Theft

Bank of The Valley offers tips to avoid becoming a victim of Identity Theft.

  • Don't give your Social Security number or other personal credit information about yourself to anyone who calls you. Criminals use this information to open new charge accounts posing as you.
  • Tear up receipts, bank statements and unused credit card offers before throwing them away. Criminals can collect bits of information about your by going through your trash.
  • Watch for missing mail and don't mail bills from your own mailbox with the flag up. An identity thief may steal your mail and file a change of address form with your credit card company or the U.S. Postal Service.
  • Review your monthly accounts regularly for any unauthorized charges.
  • Order copies of your credit report once a year to ensure accuracy.
  • When conducting business online, make sure your browser's padlock or key icon is active.
  • Don't open e-mail from unknown sources and use virus detection software.
  • Protect your PINs and passwords and change them frequently.
  • Report any suspected fraud to your bank, credit card companies and the fraud units of the three credit reporting agencies immediately. The fraud unit numbers are: Trans Union (800)680-7289, Experian (888)397-3742, and Equifax (800)525-6285. You may also contact the FTC's ID Theft Consumer Response Center toll-free at (877)IDTHEFT.

Here is the contact information for each bureau's fraud division:

Equifax
800-525-6285
P.O. Box 740250
Atlanta, GA 30374

Experian
888-397-3742
P.O. Box 1017
Allen, TX 75013

TransUnion
800-680-7289
P.O. Box 6790
Fullerton, CA 92634

If Your Credit or Debit or ATM Card Information is Stolen

  • Report the theft of this information to the card issuer as quickly as possible.
  • Cancel your account and open a new one. Review your billing statements carefully after the loss.